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Uber refunds rider taken on a 20-mile detour

5 stunning stats about Uber
5 stunning stats about Uber

Uber has refunded a rider who fell asleep and was taken on a 20-mile detour around London that cost £105 ($150).

The rider booked an Uber early Monday to travel from London’s trendy Old Street area to Clapton, a trip of just four miles.

But instead of a 15 minute journey up the road, the driver embarked on an epic detour, driving 20 miles out of his way before arriving at the original destination.

The rider said in a series of social media posts that he was drunk and fell asleep in the car. He only found out about the circuitous route when he realized he had been charged £105 ($150) instead of the expected fare of £15 ($22).

He tweeted a screengrab depicting the wild journey, saying “DAAAAAAAMN UBER.”

uber easter monday ride

The rider did not respond to interview requests from CNNMoney. But Uber confirmed Wednesday that he had been given a full refund, and said it was investigating the incident.

“Unlike other transport options Uber offers transparent receipts with a record of every trip and a map of the route taken so if there is an issue it can be resolved,” a spokesperson for Uber said.

Uber has a policy of investigating controversial rides to determine whether a detour was necessary because of closures or traffic restrictions. According to Uber’s rules, drivers are suspended and their accounts deactivated if they are placed under investigation.

CNNMoney (London) First published March 30, 2016: 9:37 AM ET

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