What do you actually do all day in your job?
Big picture, I try to spend my time on four things:
1) Identifying places where stuff is falling through the cracks and then jumping in to make sure this is fixed going forward and the right people are on top of it. Often this feels like responding to crisis or breakdown in some way.
2) Spending time with one key team in the company (which changes every few months) that has either become a bottleneck or is the source of a lot of issues in #1. I’ll move my desk to sit with the leadership of this team until it feels like the issues are resolved.
4) Thinking about product
In practice this means I’m usually up and responding to email by 7:30 a.m. I’ll grab coffee with my wife and daughter, and then am in the office around 9 or 10. From there, I usually have about 8 hours of meetings. The rest of the time is dealing with email — a lot of email slips through the cracks. I’m usually at work until around 8 p.m. Most weekdays, I’ll also have a work-related dinner — dinner ends up being key working time for me. I have dinner with David Sacks, our COO, every week, and I have dinner with all the new hires in Phoenix and San Francisco every month, as well as occasional dinners with newly-promoted managers.